The New Orleans Pelicans said a ticket pre-sale code exclusively for full season-ticket holders was leaked Monday.
"The Pelicans' policy, designed to reward and protect our most loyal fans, provides a tiered presale system in which tickets are offered to full season ticket holders, followed by half season and 12-game plan holders and then, as available, Pelicans Insider subscribers," the team said Tuesday in a statement posted on their website. "The passcode provided to full season ticket holders was subsequently shared with individuals who were not authorized to access the pre-sale benefits, which resulted in the sale of approximately 2,500 tickets per game that should have been made available to our plan and Insider fans before being made available to the public."
The Pelicans say this system has been used before without issue, but "unprecedented demand" for playoff tickets led to the unauthorized purchases, which were voided with the help of Ticketmaster.
Pre-sale will continue Wednesday morning with a unique, one-time passcode issued to half-season, 12-game plan accounts and Pelicans Insider members.
"The Pelicans sincerely apologize for any inconveniences this may have caused," the statement concluded.
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