A number of Kenner residents are curious as to why they saw a more than 300% spike in their bills from Entergy Louisiana this month.
When they reached out to the utility, they were initially told the bills were accurate and they would have to fork over the funds. But, Entergy officials are now promising to investigate the matter and the Public Service Commission is also investigating the situation.
One resident said she called to speak to a supervisor about why her bill went from $120 to $486, but was told she was not allowed to.
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